The Transitional Outreach Support Team provides case management support to people (individuals and families) who are homeless or at risk of experiencing homelessness. The main focus of case management is to support people in addressing the support needs that have led to their homelessness or prevented them from sustaining long-term housing.
Who is the program for?
TOST supports individuals and families living in the North East Melbourne Area (NEMA) catchment of Melbourne’s DHS Northern Metropolitan Region. Many of these consumers reside in transitional housing however, the program also supports consumers who have been assessed as having at-risk or vulnerable tenancies. TOST is partially funded as a Cross Target and partially funded as a Families program. Consequently, it works broadly with males, females, families, individuals and youth.
What are the objectives of the program?
The aim of the program is to work collaboratively with clients on case plans that address issues that have led to their current homelessness period. This support may include referral to specialist services and universal services as well as direct work to facilitate consumers’ ability to develop skills to achieve housing sustainability.
TOST supports consumers in identifying their strengths and resources, whilst recognising options that may assist in obtaining affordable, safe, long-term housing best matching their needs. The Team and respective consumers jointly develop a case plan to achieve their goals. Case management support is also provided to children within families.
Where is the program offered?
North East Melbourne Area (NEMA) catchment of Melbourne’s DHS Northern Metropolitan Region.
How can you access this program?
TOST receives its referrals from Have Home Safe, an Access Point located in Preston that services the NEMA catchment. Homeless people will arrive at Haven Home Safe seeking housing and support around their homelessness issues and undergone an initial assessment. On receipt of a referral, TOST workers will attempt to contact the consumer or nominated contact person to make an appointment and begin the delivery of case management support.
- TOST – All referrals via the Access Point-Haven Home Safe
- ICMI Initiative – Partnership with WT Onus hostel and any Aboriginal services
- Banyule – 1 position is funded by Banyule council. Any Banyule Council Service can refer
- DHHS funded position receives referrals through Access Point
- Referrals are via email to TOST@Merri.org.au
Intensive Case Management
Intensive Case Management response provides medium-term support and brokerage funds for people with high and complex needs who are experiencing homelessness and find it challenging to access generalist and specialist services. This program is for Indigenous Australians – Families, Singles and Couples with complex needs. Intake takes place after a consultative assessment with the clients, Aboriginal hostel staff and an ICM Worker.
For more information on this program or our other service offerings, get in touch using our simple online form or reach out with the contact info below.
For more information on this program or our other service offerings, get in touch using our simple online form or reach out with the program specific contact information above.