Frequently asked
For Councils
How do I make a referral directly to MOSS?
MOSS offers a broad suite of programs and one of our Program Managers will be happy to assist with your referral query
Can MOSS get someone a house?
There are many and varied housing options that may be suitable for consumers. During our initial assessment, we will explore these options and together with the consumer we will develop a plan to reach their housing goal.
Does MOSS support people in private rental?
Yes. Some MOSS programs can support people in private rental and one of our Program Managers, will be happy to discuss this with you
Does MOSS provide assistance for people aged 65+?
Yes. At MOSS we have several programs that provide assistance to over 65s.
Please click on the program for further information:
Older Persons High Rise Support Program (OPHRSP)
Housing Support for the Aged Program (HSAP)
Connections Program
MOSS Planned Activity Groups
Darebin Assertive Community Outreach (DACO)
Where can I access homelessness assistance for someone in my community?
If someone in your community is in crisis, they can get help by calling 1(800) 825 955
(24 hours / Free call).
A housing and support worker will take the call. They will assess the individual’s needs and refer them to help in their local area.
For the Community
Can I donate secondhand toys and/or clothes?
No. We currently do not accept donations of secondhand toys or clothes. However, we do accept the donation of new toys and clothes.
How do I make a referral for local street homeless people or those who are sleeping rough in parks, etc
All referrals for local rough sleepers and homeless people are best assisted by calling 1(800) 825 955 (24 hours / Free call). A housing and support worker will take the call. They will assess the individual’s needs and refer them to help in their local area.
Where can I get homelessness assistance for myself or someone I know?
If you or someone you know are in crisis, you can get help by calling 1(800) 825 955 (24 hours / Free call).
A housing and support worker will take the call. They will assess your individual needs and refer you to help in your local area.
Can MOSS assist my friend/family member with health issues?
Yes. Some MOSS programs can accept referrals from friends and family. Please call one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
For MOSS Consumers
Does MOSS have houses?
No. We do not have housing. If you are supported by a MOSS program, we can assist you to apply for public housing, social housing and other housing options.
If you are in crisis, you can get help by calling 1(800) 825 955 (24 hours / Free call).
A housing and support worker will take the call. They will assess your individual needs and refer you to help in your local area.
Can MOSS get me a house or THM?
We do not have housing. If you are supported by a MOSS program, we can assist you to apply for public housing, social housing and other housing options.
Does MOSS have money for RIA and Bond?
No, MOSS does not have money for bonds or rent in advance/arrears. If you are supported by a MOSS program, we can support you to explore your eligibility to access a bond loan through the Department of Families, Fairness and Housing (formerly DHHS). Likewise, we could also support an application for rent relief.
Can MOSS help me with a priority housing application?
If you are receiving support from a MOSS program and are eligible for priority housing, MOSS may be able to support you with this application.
Please contact one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Does MOSS provide material aid (e.g. washing machines, disability and walking aids, food vouchers)?
MOSS is not a material aid provider however in some instances for those that we are providing case management support to, we are able to try and source some support through partnerships with material aid providers.
Can MOSS assist me with housing, My Aged Care/NDIS referral?
MOSS will assist with referrals for housing options, My Aged Care, and NDIS, if the individual is assessed as eligible for the service the referral is for.
Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
How do I get a support worker?
If you are referred to and deemed eligible for one of the support programs, a support worker will be allocated.
Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Do I need a referral for MOSS?
Each program at MOSS has different requirements around referrals.
Please contact one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Can you assist my friend/family member with housing and health issues?
Yes. Some MOSS programs can accept referrals from friends and family. Please call
one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Do you offer advice for people about to lose their tenancy?
We would advise that those at risk of losing their tenancy get in contact with Tenants Victoria.
Do you give referrals for dental, optometry, occupational therapy, podiatry, etc?
The key focus of our programs is to improve a clients’ health and wellbeing is a key focus of our programs. For allied health referrals, please contact our friends at Your Community Health:
Phone: (03) 8470 1111
Email: info@yourcommunityhealth.org.au
Website: yourcommunityhealth.org.au
They offer medical, dental and allied health services and support programs at our health centres. Some services and activities may be available in your home or in community settings.