The MOSS story
The Merri Outreach Support Service (MOSS) story began in 1988 when Darebin Community members felt they needed to act to support the end of homelessness in the local community. Following a successful submission to DHS, the first MOSS doors opened in High Street, Northcote. Since then, we’ve been lucky to be able to open up many more offices to support those who are homeless across the Melbourne Metropolitan area.
MOSS Reconciliation Statement
MOSS is proud to have received the formal endorsement from Reconciliation Australia, of our inaugural Reflect Reconciliation Action Plan. Click HERE to view.
MOSS acknowledges Australian Aboriginal and Torres Strait Islander peoples are the original inhabitants and traditional custodians of this country and have strong cultural and spiritual relationships to the land.
MOSS acknowledges the impacts of colonisation, public policies, disadvantage, racial discrimination and prejudice have, and continue to impact the lives of Australian Aboriginal and Torres Strait Islander peoples.
MOSS is committed to working towards a genuine and sustainable reconciliation between Australian Aboriginal and Torres Strait Islander peoples and the wider community.
MOSS believes a commitment to the ongoing process of reconciliation is vital to the attainment of a better future for Australian Aboriginal and Torres Strait Islander peoples and all members of the community.
MOSS commits to working towards reconciliation through:
· Creating a welcoming environment where Australian Aboriginal and Torres Strait Islander peoples and members of the community, positively connect, support and live together with mutual respect and understanding.
· Recognising and valuing cultural diversity as an asset that enriches communities.
· Tackling racism and prejudice through education.
· Providing equity and equal opportunities
· Being dynamic, innovative and championing diverse communities
MOSS’s commitment to Aboriginal and Torres Strait Islander Communities includes producing the highest quality outcomes in all areas of our organisation, as well as contributing to the wellbeing of Aboriginal and Torres Strait Islander peoples. This Statement reflects MOSS’s commitment to reconciliation.
Vision
Striving to end homelessness, sustaining
housing, strengthening communities.
Mission
MOSS treats all people equally by ensuring they feel welcomed, connected, involved, secure and supported.
MOSS continues to evolve and grow into the new modern world. The vision and mission statements reflect our strong focus and “what we stand for” in the community.
We continue to invest in the future direction of MOSS. Engaging our community in a way that promotes our core values is vital, as we provide services and support to the community’s most vulnerable.
Our partners
MOSS partners with corporations and businesses who wish to see an end to homelessness and its causes. The work we do within the community would not be possible without their support.
Consumer commitment
This MOSS Consumer Commitment Model has been created to guide our efforts and to best reflect our core values and unique culture.
This model defines why we do what we do and our commitment to deliver programs, services, and support that best meets consumers and key stakeholders’ needs. It represents who we are, and our commitment to ensure that consumers are at the heart of everything we do.
Committed to the
safety of children
MOSS is committed to ensuring safety for all children who access our services.
We want children to be safe, happy and empowered. We are committed to Aboriginal and Torres Strait Islander children’s cultural safety, the cultural safety of children from culturally and linguistically diverse backgrounds, and providing a safe environment for children with a disability and children who identify as LGBTI.
Meet the team
Meet the Executive team members and Board of Directors who work daily to fight the issues and causes of homelessness in the Melbourne region.
Program Managers
Executive Team
Board of Directors
Our blog
Frequently asked questions
For Councils
How do I make a referral directly to MOSS?
MOSS offers a broad suite of programs and one of our Program Managers will be happy to assist with your referral query
Can MOSS get someone a house?
There are many and varied housing options that may be suitable for consumers. During our initial assessment, we will explore these options and together with the consumer we will develop a plan to reach their housing goal.
Does MOSS support people in private rental?
Yes. Some MOSS programs can support people in private rental and one of our Program Managers, will be happy to discuss this with you
Does MOSS provide assistance for people aged 65+?
Yes. At MOSS we have several programs that provide assistance to over 65s.
Please click on the link for further information:
contact
Where can I access homelessness assistance for someone in my community?
If someone in your community is in crisis, they can get help by calling 1800 825 955
(24 hours / Free call)..
A housing and support worker will take the call. They will assess the individual’s needs and refer them to help in their local area.
For the Community
Can I donate secondhand toys and/or clothes?
No. We currently do not accept donations of secondhand toys or clothes. However, we do accept the donation of new toys and clothes.
How do I make a referral for local street homeless people or those who are sleeping rough in parks, etc
All referrals for local rough sleepers and homeless people are best assisted by calling 1800 825 955 (24 hours / Free call). A housing and support worker will take the call. They will assess the individual’s needs and refer them to help in their local area.
Where can I get homelessness assistance for myself or someone I know?
If you or someone you know are in crisis, you can get help by calling 1800 825 955 (24 hours / Free call).
A housing and support worker will take the call. They will assess your individual needs and refer you to help in your local area.
Can MOSS assist my friend/family member with health issues?
Yes. Some MOSS programs can accept referrals from friends and family. Please call
one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
For MOSS Consumers
Does MOSS have houses?
No. We do not have housing. If you are supported by a MOSS program, we can assist you to apply for public housing, social housing and other housing options.
If you are in crisis, you can get help by calling 1800 825 955 (24 hours / Free call).
A housing and support worker will take the call. They will assess your individual needs and refer you to help in your local area.
Can MOSS get me a house or THM?
We do not have housing. If you are supported by a MOSS program, we can assist you to apply for public housing, social housing and other housing options.
Does MOSS have money for RIA and Bond?
No, MOSS does not have money for bonds or rent in advance/arrears. If you are supported by a MOSS program, we can support you to explore your eligibility to access a bond loan through the Department of Families, Fairness and Housing (formerly DHHS). Likewise, we could also support an application for rent relief.
Can MOSS help me with a priority housing application?
If you are receiving support from a MOSS program and are eligible for priority housing, MOSS may be able to support you with this application.
Please contact one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Can you assist my friend/family member with housing and health issues?
Yes. Some MOSS programs can accept referrals from friends and family. Please call
one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Do I need a referral for MOSS?
Each program at MOSS has different requirements around referrals.
Please contact one of our Program Managers, who can assess your individual needs and direct you accordingly.
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
How do I get a support worker?
If you are referred to and deemed eligible for one of the support programs, a support worker will be allocated.
Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Can MOSS assist me with housing, My Aged Care/NDIS referral?
MOSS will assist with referrals for housing options, My Aged Care, and NDIS, if the individual is assessed as eligible for the service the referral is for.
Please contact us:
Email: hello@merri.org
Broadmeadows Phone: (03) 9359 5493
Northcote Phone: (03) 9482 3488
Does MOSS provide material aid (e.g. washing machines, disability and walking aids, food vouchers)?
MOSS is not a material aid provider however in some instances for those that we are providing case management support to, we are able to try and source some support through partnerships with material aid providers.
Do you offer advice for people about to lose their tenancy?
We would advise that those at risk of losing their tenancy get in contact with Tenants Victoria.
Do you give referrals for dental, optometry, occupational therapy, podiatry, etc?
The key focus of our programs is to improve a clients’ health and wellbeing is a key focus of our programs. For allied health referrals, please contact our friends at Your Community Health:
Phone: (03) 8470 1111
Email: info@yourcommunityhealth.org.au
Website: https://www.yourcommunityhealth.org.au/
They offer medical, dental and allied health services and support programs at our health centres. Some services and activities may be available in your home or in community settings.